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Health and Social Care West Sussex
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80-82 Blackheath Hill, London, United Kingdom, SE10 8AD
My sister has made amazing progress in the short time she has been with you. So much better than hospital. Staff are kind and friendly. Sometimes it is hard for us to communicate with staff. I sometimes have to wait a long time before my call is returned when I have a query. However the staff do an amazing job and have made her feel heard.
3.50
1
patient review
Verified profile
53 Thornton Avenue, London, United Kingdom, SW2 4BD
For someone that lives at Thornton Avenue the in my opinion the support service is very bad, to the point of put clients at severe risk. 5 member of staff “working“ during the Night Shift have been caught asleep, and although able to gain evidence, recordings of them“, Thornton manager and area manager, ignored the issue. This issue alone put myself, and five other clients at risk of that if they had a seizure during the night, they could go into status epilepticus and die. As well, there’s the fact that on the tenants agreement form, there is very little detailed as to what money will going to, so they are able use money that is refered to on the tenants agreement, around £17.00, as well as ask for money for “cleaning materials“ although living here you can see that the money provides much more than just cleaning materials. This therefore come under financial abuse. When you speak up to a member of staff, and try and speak your views, they act really rudely to you. However it is always blamed to be that you’re in the wrong concerning every subject. Staff alway ignore your e-Mails incase of risk of creating a bad paper trail, that could be seen as evidence for bad claims. The clients only got keys to the front this year, after a situation where, a client, myself, got locked out of the building at around 2:30 at night.
2.75
3
patient reviews
Verified profile
Holybourne Avenue, London, United Kingdom, SW15 4JD
Lack clear communication with family
2.75
1
patient review
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1 Clareville Lodge, Caterham CR3 6LA, United Kingdom, CR3 6LA
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37 Foxley Lane, Purley, United Kingdom, CR8 3EH
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7 Hall Road, Wallington, United Kingdom, SM6 0RT
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44 Brambledown Road, Wallington, United Kingdom, SM6 0TF
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33 Russell Hill, Purley, United Kingdom, CR8 2JB
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14 Cranley Gardens, Wallington, United Kingdom, SM6 9PR
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49 Queenhill Road, Selsdon, United Kingdom, CR2 8DW
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