349 results found for HEALTH AND SOCIAL CARE Clinics in MORTLAKE, RICHMOND

I am an independent AHP working there monthly. The Manager and care staff look after the residents very well and have good rapports with them. The House is clean and well looked after with a homely feel for the residents.

Lack clear communication with family

For someone that lives at Thornton Avenue the in my opinion the support service is very bad, to the point of put clients at severe risk. 5 member of staff “working“ during the Night Shift have been caught asleep, and although able to gain evidence, recordings of them“, Thornton manager and area manager, ignored the issue. This issue alone put myself, and five other clients at risk of that if they had a seizure during the night, they could go into status epilepticus and die. As well, there’s the fact that on the tenants agreement form, there is very little detailed as to what money will going to, so they are able use money that is refered to on the tenants agreement, around £17.00, as well as ask for money for “cleaning materials“ although living here you can see that the money provides much more than just cleaning materials. This therefore come under financial abuse. When you speak up to a member of staff, and try and speak your views, they act really rudely to you. However it is always blamed to be that you’re in the wrong concerning every subject. Staff alway ignore your e-Mails incase of risk of creating a bad paper trail, that could be seen as evidence for bad claims. The clients only got keys to the front this year, after a situation where, a client, myself, got locked out of the building at around 2:30 at night.

The staff go above and beyond. Great care and support for the whole family.

Excellent care

Lovely friendly home. Staff were happy to help.

We recently assisted an elderly man move into Glenowen Court. The staff have been very helpful and in particular the manager Siobhan provided us with individual attention and regular email updates on how he has been settling in. This has given us great peace of mind with such a change in his living circumstances.

Lovely atmosphere, caring attentive staff. I was particularly impressed with the General Assistant Jamie, he was so kind to the residents, hospitable, and assisted me with a few useful tasks.

Love working at queens court. Diana General Manager is always welcoming. Today i really enjoyed seeing everyone come in for the dementia seminar.

My very elderly aunt moved into Rathmena 6 months ago. I have seen her thrive in that time. I believe this is due to the loving care and attention she receives from all of the staff all of the time.