349 results found for HEALTH AND SOCIAL CARE Clinics in LEA BRIDGE, HACKNEY

Happy place to be

I am an independent AHP working there monthly. The Manager and care staff look after the residents very well and have good rapports with them. The House is clean and well looked after with a homely feel for the residents.

Helpful and understanding staff. Built good relationship with my relative.

Staff are welcoming and very supportive of the client and family. Family are updated on a regular basis and the client is dealt with appropriately. Very happy with all care.

My mum has been in here for nearly two years, and the care she has received has been first class. The staff really care about their residents and I would highly recommend Oakmont lodge dementia nursing care

The therapists here are brilliant including students. Majority of nurses brilliant , support workers too, but some others can impolite, a few let the side down .

Lack clear communication with family

The staff in Carnalea have been excellent.

Liberty Court has had some changes recently which I feel may help improve some of the difficult areas. Daily Epilepsy care and supporting seizures daily I feel is good, I have concerns for continuity of care such as sharing information with medical professionals at consultations isn't supported well, follow up on GP request continuity of care can be overlooked and day to day general health may be affected as a consequence. Day to day running of household bills and supporting clients is poor these will often be overlooked resulting in payment arrears for the client. I feel that office duties/support should be an essential part of their support for clients who aren't able to do these things and a dedicated person who completes these roles solely would be a big help to the team. I know that my loved one feels more jolly and happy in recents months and I can hear a nice vibe when talking on the phone to my loved one. The block has recently had some improvements in the communal areas but the individual flat of my loved one is in need of updating. A hard Lamaze flooring was recently laid in the whole flat without consultation with the client and family, carpet wold have bene the preferred covering as this is more like a home and now the flat has a feel of an office the hard floor is unforgiving when a client has a fall and my loved one has already had some broken belongings in her flat due to dropping things accidentally on the floor. Suggested improvements to the flat have been completed and left for months and months.

The service has a lot to learn and can only improve. At times we are so disappointed- from how medication is administered, the loudness of the staff, unsuitable food, cleanliness, upkeep of accommodation etc…. Daily cleaning in areas should be carried out rather than occasional areas that are only done in turn. Ingrained dirt is everywhere. We have given up expecting improvements. Some individual Staff are too loud at all times of day. Some Staff are not observant on the deterioration of clients health. They can be dismissive and not listen to next of kin. Even at the time of the pandemic the company never reached out to clients families. Staff use their mobile phones a lot of the time whilst with clients. Meals supplied can be okay at best but other times they are woefully inadequate.