26 results found for ENDOCRINOLOGY Clinics in SUNDRIDGE

It was a good experience just needed a few things changed

Fast, efficient, friendly and professional service

It was ok.

It was good.

Hi- Hope all is well. I am writing this with outmost dissatisfaction and disappointment with your imaging team on Saturday 25th. My mother had an arm MRI scan with your team ( Marie Macato, Maddie Hill, and Elly Stevens. The lady who did my mother’s MRI was the asian lady from the team). From the onset of our entrance we were treated with outmost recklessness. The technician came out rushed without even saying hi and giving any and I mean ANY introduction to my mother regarding the procedure. She took the forms and went away. Then she asked my mother to change and again provided no introduction to the procedure. In the MRI room based on what my mother shared with me the technician never asked if she is comfortable with how she has positioned her arm or the talked through the process. Right after the scan my mother was in extreme pain due to the bad positioning of her arm. I was quite devastated to see her in pain. It is worth flagging that she has done the same MRI with the same arm condition at a different center than yours and no such terrible pain was caused. This is an evidence of lack of expertise and extreme recklessness of the technician performing this MRI. I am to a great extent dissatisfied with the service provided and how my mother was treated. I would need you to kindly follow up on the matter and update me on why this has taken place. If the team member lacks expertise and patience they should not be handling patients. I would also need the report and the MRI to be shared with me by Tuesday the latest as my mother has an urgent injection to be performed. Regards, Farnaz

The staff were lovely and very helpful. The facilities are really clean and nice. The food was also lovely. Janie was my nurse and really amazing.

Exemplary facility in a convenient central London location. The medical and general staff were all friendly and helpful. Highly recommended.

One star dropped for waiting because the previous patient was so late they arrived at my appointment time and therefore I had to wait. I was kept informed the whole time by friendly and competent staff

The care and attention to detail from admin staff to consultation has been fantastic, Very attentive.

From the pre-admission screen to the surgery and overnight stay the whole experience it's been increible. I felt supported, reassured and informed at all the times. Staff was warm and friendly and always trying to accommodate my requests. Food was incredible delicious. The room was clean and spacious and had everything I needed to make my stay comfortable. Overall I am very happy I had my surgery Lisa Sainsbury Wing at the Hammersmith hospital and if anyone is about to have a procedure done here I will tell you to go with your eyes closed and let staff take care of everything for you. They are all wonderful.