Reviews

4.93 Overall Patient Trust rating
Overall Experience
4.94
Bedside Manner
4.94
Explanation
4.92
Knee Replacement
15/62
Bone Tumour Surgery
10/62
Orthopaedic Surgery
7/62
Hip Replacement
5/62
Knee Arthroscopy
3/62
Knee Surgery
3/62
Patella (Kneecap) Dislocation
3/62
Knee Pain
2/62
Sarcoma
2/62
Hip Injections (including Steroid, Hyaluronic Acid, PRP and nStride)
1/62
Hip Surgery
1/62
Hip and Groin Pain
1/62
Read more
Sort by:
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Mr Pollock explained my diagnosis, & options to me . Went ahead with operation day surgery . Mr Pollock visited me before going down to Theatre. I was put at ease & had full confidence of the outcome. Afterwards came to see me & reassured me everything went well .
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
I have been a patient's of Rob's for approximately 12 months. Throughout that time I have found Rob to be absolutely first-class, on all fronts. I am not very quick to trust but Rob I do trust completely. When my condition was under control, Rob took a careful, considered, wait-and-see approach, with which I was completely comfortable. Then, when things took an unexpected turn, right before Christmas, Rob pulled out all the stops - and within a day or so I was being scanned and in surgery under Rob. A special word too, for Frankie, Rob's practice manager... she's fabulous.
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Instilled complete faith that was doing the right thing and in safe hands. Only feedback was that saying don't do anything more than walk for 2 weeks was unrealistic for someone as active as me & I started swimming & cycling after a week so may have been helpful for more nuance to that guidance. Couldn't recommend highly enough though!
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Mr Pollock was extremely calm, reassuring, informative and professional throughout the whole process in consultations and during the operation (I had local anaesthetic).
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Mr Pollock was very kind. It was a scary experience being diagnosed with a benign bone tumour but Mr Pollock completely eased my worries. Before my surgery, Mr Pollock was always readily available to answer any questions both through emails and calls despite his busy schedule.
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
He thoroughly described the procedure which he then conducted with great skill.
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Mr Pollock is one of the best medical consultants I have dealt with if not the best!! He explains things in great detail but simple enough way for the patient to understand. The surgery he performed on my son's hand has gone so smoothly with no complications and the care he gave my son before, during and after this period has been of top quality. Mr Pollock truly cares about his patients and this is very visible, which gives the patients the reassurance that they are in great hands. We are very grateful to Mr Pollock for all that he has done and wish him all the best for the future.
Read more
Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
Very good
Read more
Overall Experience
(2/5)
Bedside Manner
(3/5)
Explanation
(3/5)
Patient seen for:
My previous consultant had referred me onto Mr. Pollock in light of a very large lump on my thigh. I had already had the RONH review my condition and my consultant thought it would be best to be seen by Mr. Pollock as he specifically worked on soft tissue tumours and would be better place to review the report from the RONH and provide a path forward. On seeing Mr. Pollock (two occasions - first in person, 2nd over video link) it was clear my report had not been either recieved or reviewed. had a wasted long trip to the hospital where I had to wait over an hour for my MRI scans that were requested from the Holly Hospital, which they didn't end up arriving so in the end I was sent away and asked to return two days late where, in the words of the Radiologist, "you will definitely have a path forward and diagnosis of your lump. May need a biopsy". On the day of my return appointment I called the hospital to make sure my MRI scans had been received which they did not know and the radiologist had now gone sick so my appointment was cancelled. I was advised the hospital would call me back to rearrange appointment. I called on Friday to find out what was going on as still no call back. Receptionist had nothing further to share but advises I will have a call by Saturday to advise further. Saturday I had a call to advise the Radiologist no longer needs to see me and to contact Mr. Pollock's secretary for more information. On asking why there has been an actual path forward as advised by the radiologist when I last saw him, I was advised ' she only has a text message to go off. I emailed Dr. Pollock Secretay to ask for clairty
Read more
Rob Pollock

Thank you for your review, I take all reviews into consideration to understand how I can improve the service I provide. I'm sorry that on this occasion you felt that your time had been wasted. Unfortunately, despite the fact that we had requested your scans from The Holly Hospital, they had not arrived in time for your appointment. This was an IT failure beyond my control and I apologised to you at the time. I arranged for you to have an ultrasound scan with one of our best radiologists on the same day at no cost to you and offered you a follow up appointment which has subsequently taken place via Teams. I'd be more than happy to offer you another complimentary appointment to discuss this further if you wish.

Overall Experience
(5/5)
Bedside Manner
(5/5)
Explanation
(5/5)
Patient seen for:
More than exceptional. So very grateful to be his patient.
Read more
Other Reviews