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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I am extremely grateful for the excellent care and guidance provided by the doctor. He patiently answered all our questions and always explained everything with great concern and positivity. His approach was very reassuring and gave us confidence throughout the treatment. The entire staff was very supportive, well-organized, and efficient. Even though we had a language barrier, we never felt any difficulty at any stage. We received timely updates through messages, emails, and phone calls, and all appointments and meetings were arranged smoothly. I traveled from abroad for the treatment, and I found the doctor to be highly trustworthy and professional. All my concerns were addressed clearly, and I am very happy to have achieved positive results in the very first attempt.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Dr. Yousef Dhuhair

Orthopaedic Surgeon

I had tears in three ankle ligaments and spring, and Dr. Yousif recommended surgery, explaining clearly that the ligaments would not heal on their own and required surgical repair. I trusted his advice and proceeded with the operation, which went very smoothly. Now, four months post-surgery, I can run, sit, and even pray normally—just like before the injury. Choosing surgery was one of the best decisions I have made, and that is entirely thanks to Dr. Yousif’s excellent judgment, skill, and treatment approach. Thank you, Doctor, for your professionalism, care, and outstanding results

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Dr. Tasnim Elgendy

General Practitioner

I had an excellent experience with Dr. Tasnim, who truly sets a high standard for patient care. From the first consultation, it was clear that the focus was not just on symptoms, but on fully understanding my medical condition in depth The attention to details, thorough investigation, and tailored treatment approach clearly reflect strong medical knowledge & genuine care. Dr. Tasnim goes the extra mile to identify root causes and address them properly, making the patient feel confident and well looked after.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

Dr. Shan Mammen John

Dentist

One of the best orthodontists I’ve come across. Very calm, approachable, and genuinely cares about patients. From the first consultation to follow ups, everything was smooth and well explained. You can clearly see the experience and expertise in the way treatment is planned and executed. Highly recommended for anyone seeking reliable and long term results.

Dr Zain Ladha

Functional Medicine Specialist, Holistic Therapist

Seeing Dr. Zain for Naturapathic and Functional medicine was a really positive experience. She’s clearly very experienced, but what stood out most was how much she cared and how much attention she gave. She walked me through her thinking, answered all my questions and made a plan that felt realistic and personalized. I’d recommend her without hesitation.

Dr. Ahmed Adel Salim

Dentist

دكتور أحمد عادل سليم من أفضل دكاترة الأسنان اللي تعاملت وياهم. أسلوبه مريح ويتعامل بذوق واحترام، ويحرص يشرح الحالة والعلاج بكل وضوح. يهتم بالتفاصيل وشغله نظيف ودقيق، وحسيت براحة كبيرة أثناء العلاج. تجربة فوق الممتاز وأنصح فيه لأي شخص يبي دكتور يعتمد عليه

Dr. Elizaveta Kurashova

Dentist

Dr. Kurashova is a very professional and attentive doctor and is very skilled at working with children. She makes the appointments smooth and pleasant for all 3 of my children of different ages and her work has given amazing results

Dr. Riffat Sarwar

Obstetrician & Gynaecologist

Always treat thier patients like friends,had my wife delivery package with her , she helped throughout the process even her off time,found always polite and friendly ,, Highly recommended. Thanks Dr Riffat Thanks Prime.