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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr Sanjay Bhat

Urologist

Dr Sanjay at Al Zahra is professional, caring and very patient focused. I went to Dr Sanjay with a case of my ureter stents being replaced every 6-8 months after an initial stone removal by laser not done well by another hospital & doc (not mentioning names), where my upper ureter got damaged and developed a stricture. Dr Sanjay advised removal of the stricture through a surgery. We took time and other opinions to arrive on the fact that the surgery was unavoidable, to ensure any further complications or stents to support the ureter. Dr Sanjay was very patient and let us arrive on the decision ourselves and provided for a few months all the information in full transparency we needed to take a decision. I finally went through the laparoscopic surgery (4 hours+) and now under a recovery time frame hope all will be healed soon internally. I also would like to thank for his very caring staff and nurses at Al Zahra during and after my post procedure admission period. I am back on my feet and pray all will be well internally as well. I am writing a detailed notes because it’s been an anxious 2.5 years of visiting various docs and hospitals and procedures, and finally looks like there is a resolution, for what could have been a simple stone removal laser procedure by the first doctor at another place. But no one to blame here. Only to thank for now and pray to God for my complete healing, and for all patients out there to get the right first treatment because that matters when it comes to our bodies.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I cannot recommend Dr. Elie Al Ahmar highly enough. From the very beginning of my pregnancy until the postpartum period, he was exceptionally professional, attentive, and reassuring. He always took his time to explain every detail of the pregnancy clearly and patiently, never making me feel rushed. He was always just one message away, with close follow-up and an incredible level of attention to detail. Every single ultrasound was thoroughly and carefully reviewed, ensuring nothing was overlooked. During my C-section, he was extremely calm and composed, which was incredibly reassuring and helped me feel safe and confident throughout the procedure. The same level of care continued postpartum—he made sure to guide us every step of the way, offering support, clarity, and reassurance whenever needed. Truly a doctor who combines medical excellence with genuine care. I am deeply grateful for his support during such an important journey

Dr. Rabab Essam

Dermatologist

I had an excellent experience with Dr. Rabab and recommend them highly. From the initial consultation to the follow-up care, she demonstrated exceptional professionalism, expertise, and genuine compassion. She took the time to thoroughly understand my concerns, explained my diagnosis clearly, and provided a well-thought-out treatment plan tailored to my needs. I felt confident, informed, and completely at ease throughout the entire visit. The attention to detail and commitment to patient care truly set this practice apart. Her clinic was well organized, efficient, and welcoming, making the overall experience outstanding. I am extremely pleased with the results and would highly recommend Dr. Rabab to anyone seeking top-quality skin care.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

Dr. Tasnim Elgendy

General Practitioner

After visiting multiple doctors for my perimenopause symptoms and receiving conflicting diagnoses and treatments, I was left confused and discouraged. I nearly gave up on finding proper guidance in the UAE. After researching and discovering Menovivre Clinic, I booked an appointment and met Dr. Tasnim Elgendy. The consultation was reassuring and refreshing. She truly listened, was calm, understanding, and extremely knowledgeable about menopause and HRT. I left feeling hopeful, informed, and finally supported. I highly recommend Dr. Tasnim and Menovivre Clinic to any woman seeking menopause care.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

our appointment with Dr. Trivedi at 2:30 PM and by the time we reached clinic was 2:44 and we called out on our token @2:52 by the time receptionist told us that Dr have stop taking patients as he finish his day at 3 which we respect but still it was not 3 PM i found Dr leaving in front of me and i still requested and apologize for being late and he refused completely to see my son and left @2:54 pm saying his room has been taken by other fellow Dr. where i saw room was taken way after he left. and he didnt bother to my son at all

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

First Psychiatry Clinic

Psychology, Psychiatry

First Psychiatry Clinic provides a calm, welcoming environment with a highly professional and compassionate team. The psychiatrist took the time to listen carefully, explained everything clearly, and made me feel comfortable throughout the consultation. The staff were respectful, organized, and supportive from scheduling to follow-up. I truly felt heard and understood, and the care I received was thoughtful and effective. I would highly recommend First Psychiatry Clinic to anyone seeking quality mental health care.

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

Would like to express my sincere appreciation to Dr. Daria Fedorenko an exceptional gynecologist the doctor is ethical, attentive to details, she is competent, patient She explained every step clearly and thoroughly, answered all my questions with patience, and ensured I felt supported and at ease throughout the entire visit. She is attentive, respectful, and explains everything clearly, creating a comfortable and trusting atmosphere. I highly recommend her to anyone seeking expert and caring women’s healthcare.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

We were looking for a doctor who is concern and very caring to patients. We were looking for an OB doctor who is very knowledgeable and professional. We were looking for a doctor who knows what she's doing. We are so blessed that we've found Dr. Saumya Srivastava as she has all the above characteristics of the doctor that we are looking for. She is very kind and friendly to her patients. We will definitely recommend her to our friends and family. Thank you Dr. Saumya, May God bless you always and your family.

Dr. Shridhar Munje

Dentist

I had a great experience with Dr. Shridhar Munje. He was very professional, patient, and took the time to listen carefully to all my concerns. He explained the diagnosis and treatment clearly, which made me feel comfortable and confident. The clinic was well organized and the staff was polite and helpful. I truly appreciate his care and would highly recommend him to anyone looking for a knowledgeable and compassionate doctor.

Dr. Babar Chaudhri

Cardiologist, Cardiothoracic Surgeon

Throughout my whole procedure, Dr Babar was extremely engaging and reassuring, explaining the operation ,what it involves , and the forthcoming recovery in layman terms . While naturally apprehensive of major surgery, Dr Babar put me at ease as to the exact procedure, timelines and professional healthcare I would be encountering , thus making the whole journey less stressful than it ordinarily would be .