Find your trusted Doctor

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I visited Dr Usha (Gynaecologist) two months back. At the time, I was experiencing health concerns and, since I live in Arabian Ranches (far from the hospital), I contacted the clinic by phone seeking guidance. The nurse attended the call, and I explained my symptoms in detail. I was advised to complete certain tests at the Motor City branch. However, when I arrived at Motor City, I was informed that there was no update regarding my test request, and I had to wait 15–20 minutes before the procedure could be processed. After receiving the test results, I was told that the doctor would prescribe medication only after reviewing the report. Despite having paid the consultation fee, I was not able to speak directly with the doctor. I understand the doctor had surgery scheduled, but I expected a follow-up call once she was available. Over the past three days, I have been trying to follow up regarding my report and prescription. Responses from the nurse have been delayed, and as of now, I have not received clear guidance or medication, despite informing the staff that I am in severe pain. This experience has left me feeling unsupported and concerned about the continuity of care. As a patient who has paid for consultation, I expected timely communication, follow-up, and medical guidance. I hope this feedback is taken constructively and that improvements can be made in communication, coordination between branches, and patient follow-up. Thank you. Qurat

Dr Abin Vijayan

Paediatrician

I am writing to formally express my serious concern regarding the behavior of the doctor during our recent visits to your clinic for my infant’s treatment. On both the initial and second visit, the doctor’s attitude was extremely rude and unprofessional. Whenever we asked simple and necessary questions about our child’s condition, especially regarding the type of viral infection, instead of providing clear medical explanations, the doctor responded with irritation and counter-questions. As parents of a sick infant, we have every right to understand our child’s diagnosis and treatment. Seeking clarification should not be met with arrogance, dismissiveness, or frustration. The doctor’s behavior made us feel uncomfortable and disrespected during an already stressful situation. Medical professionals are expected to communicate with patience, empathy, and professionalism — especially when dealing with concerned parents. Unfortunately, this standard was not met. We hope the management takes this complaint seriously and ensures that such behavior is addressed appropriately so that no other parent has to experience this.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I would like to express my dissatisfaction regarding my recent consultation. During the visit, I repeatedly explained that I was experiencing continuous cough and some breathing difficulty. However, the doctor quickly concluded that it was a throat infection without properly checking whether my chest was clear or not. Instead of examining further, he kept updating the medication. I felt that my concerns were not properly heard. His approach during the consultation felt negative and dismissive. There was no detailed explanation about my condition, and I did not feel comfortable discussing my symptoms. Additionally, I was informed that the gargle solution was not covered by insurance and that I would need to purchase it separately. While I understand that some medicines may not be covered, the overall communication and attitude during the consultation were disappointing. I chose this doctor mainly because he speaks Malayalam, hoping for better communication, but unfortunately, the experience was not satisfactory. I hope you will look into this matter to ensure better patient care in the future. Thank you.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to formally raise a serious complaint regarding the behavior of Dr. Abin Vijayan at Prime Medical Center, BurJuman On both the initial and second visit, the doctor’s attitude was extremely rude and unprofessional. Whenever we asked simple and necessary questions about our child’s condition, especially regarding the type of viral infection, instead of providing clear medical explanations, the doctor responded with irritation and counter-questions. As parents of a sick infant, we have every right to understand our child’s diagnosis and treatment. Seeking clarification should not be met with arrogance, dismissiveness, or frustration. The doctor’s behavior made us feel uncomfortable and disrespected during an already stressful situation. Medical professionals are expected to communicate with patience, empathy, and professionalism — especially when dealing with concerned parents. Unfortunately, this standard was not met. We hope the management takes this complaint seriously and ensures that such behavior is addressed appropriately so that no other parent has to experience this.

Advanced Care Oncology Center

Imaging (Scans), Oncology

Good day! In going to any clinic or center nor hospital accommodating well for patients really play important role because of emotions which they will feel relax and confidently think they will be in cured. Thru this, I felt that which I’m so thankful from the start. With Ms. Edith and my fellow kababayan thank you for accommodating me very very well and I noticed regardless of raise you all treat them well and it’s really very impressive and recommendable to patient like me. With my doctor, Dr. Tarek, thank you very much for assisting me so well especially when I’m sending WhatsApp message at anytime you’re always replying at anytime as well which really help me feel well. With all the staff who assisted me in this battle thanks a lot. I would to thank you all for providing the transportation picking me in my place in Al Riga, deira. And, for the management thank you very much for setting this qualified staffs. They are really doing very well and I can say job well done and congratulations. With this I say thank thank thank you very much.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I would like to bring to your attention a recurring issue in the reception waiting area. Patients are gathering without any clear initiative from reception staff to organize the queue or manage the order of turns, which leads to disorder each time. This shortcoming places patients in uncomfortable situations. Personally, I had a disagreement with another patient over turn order due to the lack of clear organization. Kindly note that visitors are patients who deserve professional and respectful handling appropriate to a healthcare environment, not an informal setting. We kindly request taking one or both of the following actions: • Strengthen the role of reception staff in actively organizing the queue and communicating effectively with patients. • Or provide a queue numbering system to ensure fairness and smooth flow.

Dr Vitali Petukhou

Obstetrician & Gynaecologist

There are no words to fully express how grateful my husband and I are to Dr. Vitaly, who was my gynecologist throughout most of my pregnancy and delivered our daughter, who is now two weeks old. I am endlessly thankful for Dr. Vitaly’s patience in answering our never-ending questions, his kindness, his prompt responses to my messages, and his thoroughness in conducting every screening test and medical procedure. Most importantly, I am deeply grateful for his moral support during the most important stage of my life. Thanks to his professionalism and expertise, my planned C-section went smoothly. I was able to walk the very same day, and just two weeks later I already feel completely back to normal. I will forever be grateful to Dr. Vitaly. He is truly my hero.

Prime Medical Center - Rahmania Mall

Imaging (Scans), Cardiology, + 8 more

أسوأ تجربة طبية مررت بها في حياتي زرت عيادة برايم الدكتور ثائر ضو في الرحمانية مول وأنا أعاني من التهاب شديد ومؤلم في الأذن لدرجة لا تُحتمل، وكنت بحاجة لعلاج فوري. ومع ذلك، رفض الدكتور استقبالي نهائيًا بحجة أنه لا يريد أخذ مواعيد إضافية، رغم أني حاضر للعيادة بسبب حالة ألم حاد. تم تجاهل معاناتي تمامًا، وخرجت من العيادة بدون أي فحص أو علاج أو حتى محاولة مساعدة، في تصرف يفتقر لأبسط معايير المهنية والإنسانية في المجال الطبي. من غير المقبول أن يُرفض مريض يتألم بهذه الطريقة داخل عيادة تخصصها علاج حالات مؤلمة وعاجلة. للأسف، هذه أول مرة أتعرض لمثل هذا الإهمال وسوء المعاملة من طبيب. تجربة صادمة ومخيبة جدًا، ولا أنصح أي شخص بزيارة هذه العيادة إذا كان يبحث عن اهتمام حقيقي أو تعامل إنساني مع حالته الصحية.

My London Skin Clinic - DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 1 more

My entire circle of friends goes to the Queen of smile Dr Faryal speciallly when it come to beautifying your smile the most natural way.And now it was time that I finally take the shots…Dr Faryal didn’t just improve my smile infact she transformed my confidence. Her artistry with veneers is unmatched, creating the perfect balance of shape, shade, and harmony with the face. Every detail feels thoughtfully designed just for you.During the entire treatment she kept it very transparent with every single step, this was one thing that brought a huge relief to my anxiousness. I’m incredibly grateful and can’t recommend her highly enough.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

My experience with Dr. Ajay Kumar at Prime Clinic Deira was deeply disappointing. When I mentioned the death of a loved one during my consultation, his response was dismissive and showed a complete lack of compassion. Throughout the appointment, he came across as rude and genuinely uninterested in listening to my concerns. The level of care and empathy was far below what any patient deserves, and I would encourage others to consider this before booking an appointment. In the end he suggested an extremely prolonged consultation process with up to 6 sessions because he views patients as all seeking medications.

Dr Anil Kumar

Endocrinologist

This is the first telehealth consultation that I've had with Dr. Anil due to unavailability of physical slot and challenge to visit in clinic due to my work schedule. Dr. Anil accommodated my request despite the busy schedule in the clinic. Ms. Gennelyn arranged a very smooth telehealth appointment from confirmation of slots, online payment, and updating Dr. Anil's availability up until me and Dr. Anil was in the telehealth session. Their team embodies commitment and professionalism.

Dr Juliana Korth

Internal Medicine Doctor

I had an excellent experience with Dr. Juliana Korth. From the very first appointment, she demonstrated professionalism, attentiveness, and genuine care for my well-being. She explained every detail clearly, conveying confidence and strong medical expertise, while maintaining a compassionate and reassuring approach throughout the entire process.

Dr Sanjay Bhat

Urologist

Really I just want to make a thanks note to Dr Sanjay , today was my follow up after my surgery with him and I am so happy to say that I am feeling much better and no need to have pain killer anymore and Mr Ed also gave me a amazing support during and before and after the surgery

Dr. Daffodils Guevarra

General Practitioner

Doc Daff adds personal touch to my visit, demonstrated to me how to administer my meds which I have not encountered with other doctors. A positive experience to a my worried situation! She shows genuine compassion towards me. Kudos keep it put doc.

Dr. Sandra Ismail

Dermatologist

بصراحة الدكتورة شغلها يجنن من أول زيارة حسيت إني فالمكان الصح، تعاملها راقي تسمعج قبل لا تقرر أي علاج وتهتم بأدق التفاصيل عشان تطلعين بأحسن نتيجة شفت فرق واضح من العلاجات اللي تقدمها خلال فترة قصيرة والنتيجة كانت أحلى عن اللي كنت أتوقعه ✨✨

Dr. Chethan Gopalakrishna

Orthopaedic Surgeon

Extremely happy with my interactions with the Doctor who is very attentive and supportive. He takes time to listen to the problem, understand, diagnose and explain the same along with a plan of treatment.